Institute for Social and Economic Change

Working Paper: 505

Benchmarking of Bangalore Water Supply and
Sewerage Board (BWSSB)

Kavya Shree
K Krishna Raj



This paper attempts to assess the performance of the urban local body, Bangalore Water Supply and Sewerage Board (BWSSB), by applying international benchmarking standards. The performance of BWSSB is assessed for the periods 2015-16 and 2017-18. The benchmarking indicators are drawn from IBNET, World Bank and ADB. There are two components of indicators used for the assessment –firstly technical and operational indicators and secondly financial indicators. The secondary data for the study was collected from BWSSB and one-to-one discussion was held with its officials for in-depth understanding of the performance of BWSSB. For cross verification of BWSSB data, supplementary data from Census 2011, BBMP and Karnataka Slum Clearance Board were collected. Based on these data sources, the technical and financial performance indicators were calculated to assess the performance of the board. The overall efficiency of BWSSB is assessed with respect to actual versus the potential water supply for the years 2016 - 2018. The results of benchmarking for technical, operational and financial indicators show that BWSSB does not meet most of the international benchmarking indicators for the study period.


Working Papers